Privacy policy

Hoppr Technologies Limited (“Hoppr”, “we”, “us”, or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our mobile application, website, and related services (collectively, the “Platform” or “Services”).

This Policy is issued in compliance with the Nigeria Data Protection Act (NDPA) 2023 and its General Application and Implementation Directive. It forms part of our Terms of Use and should be read together with them.

1. Information We Collect

We collect the following categories of personal data:

• Account and Profile Information: Name, phone number, email address, date of birth, gender, profile photo, and government-issued identifiers such as Bank Verification Number (BVN) and National Identification Number (NIN) (primarily for drivers and certain payout or safety features).

• Location Data: Real-time or approximate GPS location during ride requests, deliveries, and while using safety features.

• Usage and Ride Data: Details of rides or deliveries (pickup/drop-off locations, times, fare, shared ride preferences, package information).

• Device and Technical Information: Device type, operating system, IP address, app version, device ID, and usage statistics.

• Communications and Support Data: In-app chats, SOS alerts, feedback, customer support interactions, and emergency contact information.

• Identity Verification Data: Facial recognition data (for driver and rider verification) and any other documents or biometrics processed through secure partners.

2. How We Use Your Information

We use your personal data for the following purposes:

• To create and manage your account, verify your identity, and provide the Services (ride matching, package delivery, safety features).

• To facilitate payments and payouts (including linking to your bank account via verified BVN/NIN).

• To ensure platform safety and security (OTP, facial identification, SOS functionality, fraud detection).

• To improve our services, personalize your experience, and conduct analytics.

• To communicate with you about your rides, updates, promotions, and support issues.

• To comply with legal and regulatory obligations (KYC/AML, NDPA, CBN requirements, tax reporting, etc.).

• To prevent fraud, abuse, and illegal activities.

3. Legal Basis for Processing (under NDPA)

We rely on the following lawful bases:

• Performance of contract (to provide the Services you request)

• Legitimate interests (safety, fraud prevention, service improvement)

• Legal obligation (compliance with Nigerian laws and regulators)

• Consent (where required, e.g., for certain marketing communications or biometric data)

4. Sharing of Your Information

We may share your personal data with:

• Third-party service providers: Payment processors (e.g., Paystack), identity verification partners (for BVN/NIN checks), cloud hosting providers, and mapping services - all under strict data processing agreements.

• Drivers/Riders: Limited information necessary for the ride or delivery (name, photo, rating, contact details, pickup/drop-off location).

• Regulators and Authorities: When required by law, including the Central Bank of Nigeria, National Identity Management Commission (NIMC), Nigeria Data Protection Commission (NDPC), or law enforcement.

• Business transfers: In the event of a merger, acquisition, or sale of assets.

We do not sell your personal data to third parties for marketing purposes.

Important Note on BVN and NIN: These identifiers are processed through secure, encrypted third-party partners and are not stored on our servers in raw form beyond what is strictly necessary for verification and compliance. We do not use them to access your bank accounts.

5. Data Security

We implement reasonable technical and organizational measures to protect your data, including encryption, access controls, secure storage, and regular security reviews. However, no system is completely secure, and we cannot guarantee absolute security.

6. Your Rights under NDPA

You have the following rights regarding your personal data:

• Right to access and request a copy of your data

• Right to rectification (correct inaccurate data)

• Right to erasure (“right to be forgotten”)

• Right to object to processing

• Right to withdraw consent (where processing is based on consent)

• Right to data portability

• Right to lodge a complaint with the Nigeria Data Protection Commission (NDPC)

To exercise any of these rights, please contact us at support@myhoppr.com. We will respond within the timeframes required by law.

7. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. BVN and NIN data are retained only as long as required for verification and regulatory compliance.

8. International Data Transfers

If any personal data is transferred outside Nigeria, we will ensure appropriate safeguards are in place in line with NDPA requirements (e.g., through contractual clauses or adequacy decisions).

9. Children’s Privacy

Our Services are not intended for individuals under the age of 18. We do not knowingly collect data from children.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated Policy on our website and/or through the app. Your continued use of the Platform after changes constitutes acceptance of the updated Policy.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your data, please contact us:

Email: support@myhoppr.com Phone: +234 818 087 7706

You may also contact the Nigeria Data Protection Commission at https://ndpc.gov.ng for any complaints.

By using Hoppr, you acknowledge that you have read and understood this Privacy Policy.