Terms & conditions

1. Introduction and Acceptance of Terms

Welcome to Hoppr!

By accessing or using the Hoppr mobile application, website, or any related services (collectively, the “Platform” or “Services”), you agree to be bound by these Terms of Use (“Terms”). If you do not agree, please do not use the Platform.

These Terms form a binding agreement between you (“User,” “you,” or “your”) and Hoppr Technologies Limited and its affiliates (collectively, “Hoppr,” “we,” “us,” or “our”). Hoppr Technologies Limited operates the mobility and user-facing platform.

We may revise these Terms from time to time. We will notify you of material changes via the Platform or your registered contact details. Your continued use of the Services after such changes constitutes your acceptance of the updated Terms. If you do not agree to the changes, you must stop using the Platform and close your account.

2. Our Mission and Services

Our Mission Hoppr is an African mobility platform committed to transforming ridesharing and package delivery. We help drivers retain a larger share of their earnings, enable riders to save through shared or solo ride options, and reward both with innovative tools. Safety is central to our platform, with features such as OTP-enabled rides, facial identification for drivers and riders, in-app SOS alerts, and real-time chats with trusted contacts. We believe riders drive demand while drivers power the journey.

Currently Available Services At this time, Hoppr offers the following core services:

• Ride-hailing (solo and shared rides)

• Package delivery services (with limited operational responsibilities assumed by Hoppr)

• Advanced safety and security features (OTP verification, facial recognition, SOS, emergency support)

• Payment facilitation through third-party processors (currently Paystack or successors)

Hoppr serves as a technology platform and marketplace facilitator. We do not provide transportation or delivery services ourselves (except certain package delivery responsibilities) and are not a party to agreements between riders, drivers, or other service providers. Those agreements are formed directly between the users involved.

Upcoming Features (Not Yet Available) Hoppr is actively developing additional fintech features to create a broader mobility-fintech ecosystem. These include:

• HopprCoin (HOPR) – a Naira-denominated digital asset designed to help preserve purchasing power

• Hoppr Trust Protocol (HTP) / Hoppr Escrow – secure escrow services for social commerce and third-party transactions

• HopprCoin Market Index (HMI) – a market transparency and data tool

• Expanded Hoppr Payments and remittances

• Savings and rewards features linked to transaction activity

These upcoming features are not currently available. They are planned for future release and remain subject to regulatory approvals (including potential Virtual Asset Service Provider licensing), technical development, pilot testing, and other milestones. We make no guarantees regarding launch timing, availability, specific features, or functionality. Any references to these features on our website, marketing materials, or elsewhere are for informational purposes only and do not create any obligation or expectation. Users should not rely on these upcoming features when using the currently available Services.

We will update these Terms and provide clear notices when new features become available to users.

3. Eligibility and Account Registration

You must be at least 18 years old and legally capable of entering into binding contracts in Nigeria. Certain features (especially for drivers) may require additional eligibility checks, including background screening conducted at our sole discretion.

3.1 One Account Rule You may create and maintain only one Hoppr account. Sharing your account or allowing others to use it is strictly prohibited. We may deactivate duplicate or unauthorized accounts without notice.

3.2 Accurate Information You must provide accurate, complete, and up-to-date information during registration and ongoing use.

3.3 Identity Verification Policy (BVN and NIN) To ensure a safe and trustworthy platform, comply with regulatory standards (including Central Bank of Nigeria and National Identity Management Commission requirements), prevent fraud, and enable secure payouts, we require identity verification.

• For Drivers: Submission of both your Bank Verification Number (BVN) and National Identification Number (NIN) is required during onboarding and before processing the first payout.

• For Riders: We may require NIN or other identity details in certain cases or as we expand safety features.

How we protect your data: BVN and NIN are processed through secure, encrypted third-party verification partners (such as Paystack, Mono, Smile Identity, or NIMC-approved channels). They are not stored on our servers in raw form beyond what is necessary for verification. Hoppr does not use your BVN or NIN to access your bank account or for any unauthorized purposes. These details will never be shared with third parties except as required by law or with your explicit consent.

If you have questions about how we handle your BVN or NIN, please contact support@myhoppr.com or +234 818-087-7706.

By submitting your BVN and/or NIN, you agree to this Identity Verification Policy and our separate Privacy Policy.

4. User Conduct and Acceptable Use

You agree not to:

• Impersonate others or provide false information

• Engage in fraudulent, abusive, harassing, or illegal conduct

• Interfere with or disrupt the Platform

• Reverse-engineer, scrape, or misuse any part of the Services

• Violate applicable laws or regulations (including AML/CFT rules)

We reserve the right to suspend or terminate accounts for violations, with or without notice.

5. Payments, Fees, and Cancellations

Payments are facilitated through third-party processors (currently Paystack). You agree to their terms.

Cancellation Fees (may be updated from time to time):

• ₦0 if cancelled within 3 minutes of driver acceptance

• ₦500 if cancelled more than 3 but within 6 minutes

• ₦1,000 if cancelled more than 6 minutes after acceptance

Tipping or off-platform payments occur at your own risk. Any promotional credits are non-cash, Platform-only, and may be modified or withdrawn at our discretion.

6. Safety and Security

We offer safety tools such as OTP, facial identification, SOS, and emergency contacts. However, your personal safety is your responsibility. Hoppr is not liable for incidents occurring during rides or deliveries.

7. Data, Privacy, and Feedback

Please read our Privacy Policy at https://myhoppr.com/privacy. By using the Platform, you consent to our collection and use of your data (including location and usage information).

You grant us a royalty-free license to use any feedback you provide.

8. Intellectual Property

All Hoppr software, trademarks, technology, and content are owned by or licensed to us. You receive a limited, revocable license to use the Platform for its intended purpose only. You may not copy, modify, or reverse-engineer any portion of the Services.

9. Disclaimers and Limitation of Liability

The Platform and currently available Services are provided “as is” and “as available”without warranties. We disclaim all express or implied warranties, including merchantability and fitness for purpose.

Hoppr is not responsible for the actions of drivers, riders, or third parties, nor for insurance of vehicles or belongings. We are not liable for losses related to upcoming features that are not yet live.

To the maximum extent permitted by law, our total liability to you is limited to the amount you paid us (if any) in the one month prior to the claim. We are not liable for indirect, consequential, or punitive damages.

10. Indemnification

You agree to indemnify Hoppr against claims arising from your use of the Services, breach of these Terms, or violation of law.

11. Termination

We may suspend or terminate your access at any time for violations or other reasons. You may close your account by contacting support.

12. Governing Law and Dispute Resolution

These Terms are governed by the laws of the Federal Republic of Nigeria. Any disputes shall be resolved exclusively in the competent courts of the Federal Capital Territory, Abuja, Nigeria.

13. Miscellaneous

• Severability: Invalid provisions do not affect the remainder of the Terms.

• Force Majeure: We are not liable for delays caused by events beyond our reasonable control.

• Entire Agreement: These Terms, together with the Privacy Policy and BVN Verification Policy, represent the full agreement.

• Notices: Delivered electronically to your registered contact information.

By using Hoppr, you acknowledge that you have read, understood, and agree to these Terms.

Contact Us

Email: support@myhoppr.com

Phone: +234 7067408881 

Hoppr Technologies Limited